Here you can find instructions for installing all components of AIS products, as well as design software updates and specification tips. If you need to contact AIS Customer Service or our Field Service Technicians, you can find their contact information below. Lastly, if you are interested in becoming an AIS Authorized Installer, there is a link below to view the application.

Double-click a section below to expand it and view the contents. You can also single click on the arrows on the right side of each section.

INSTALLATION INSTRUCTIONS
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Matrix Compete
DiVi
Calibrate
MWall
AO2
Universal Element


SPECIFICATION TIPS & TECHNICAL INFORMATION
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SOFTWARE RESOURCES
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CAPSpex Symbols Libraries   GIZA Symbols and Specific Libraries
Project Matrix Electronic Catalog   AIS Sales Binder  


CUSTOMER SERVICE
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Meaghan Avellaneda

Customer Service & Design Director

With AIS since 2005, Meaghan most recently holds the position of Customer Service and Design Director. She has received several awards from AIS, including the Rising Star Award in 2006, the Shining Star Award in 2007, and the Superstar Award in 2008. Meaghan obtained a Bachelor of Arts degree in Psychology from the University of Connecticut.

Kim Gravelle

National Dealer CSR

Kim joined AIS in the summer of 2010 as a Customer Service Representative. Her previous experience includes working in customer service for a large home improvement company.

Julie Cronin

Data Entry

Bena DAddesa

Customer Service Rep

Bena joined AIS in April of 2011. As the newest addition to the customer service team, Bena is responsible for processing purchase orders and responding to customer inquiries. She holds substantial experience in the Investment Banking sector where she worked the past 7 years in the customer service arena. Bena attended UMass Boston where she obtained a Bachelor of Science degree in Computer Science.

Dawn Fitzmaurice

Customer Service Rep

With AIS since 2005, Dawn splits her time at AIS between the Purchasing and Customer Service departments. She received the AIS Shining Star Award in 2008.

Serena McNaboe

National Dealer CSR

Ann Ngeth

National Dealer CSR

Ann has been a Customer Service Representative with AIS since 2008. Previously, she worked for a computer hardware company for seven years.

Daniela Porcelli

Customer Service Rep

Daniela Porcelli joined AIS at the start of 2010 as our Receptionist. Quickly excelling at her position, she was promoted to Customer Service Representative in 2011, where she has rapidly learned the ins and outs of processing orders and helping customers with their questions. Previously, Daniela attended FlightSafety International to obtain her Aircraft Dispatchers License before working in the corporate aviation industry.

Maritza Ruben

National Dealer CSR

Thatsany Thirakoune

National Dealer CSR

Rebecca Yurkus

National Dealer CSR

Jenny  Cooper

Administrative Assistant

Kristin Crandall

Data Entry Representative


FIELD SERVICES & PROJECT MANAGEMENT
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Skip Steen

Project Manager /
Technical Support
Email Skip
(800) 434-7400 ext. 111

Dan Roberts

Field Services Manager
 
Email Dan
(800) 434-7400 ext. 151

Kevin Raffi

Senior Project Manager
 
Email Kevin
(800) 434-7400 ext. 275

Kyle Lazarus

Project Manager
 
Email Kyle
(800) 434-7400 ext. 194


APPLY TO BE AN AIS AUTHORIZED INSTALLER
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Thank you for your interest in becoming an AIS Authorized Installer! Please click on the link below and complete the following form. AIS will promptly review your request for inclusion as an AIS Authorized Installer. Once AIS has approved your application, we will list you in our searchable database accessed by AIS Dealers.

Click here to apply to become an AIS Authorized Installer.