Leominster, MA | In a strategic move aimed at offering even more personalized and prompt service to their dealer customers, AIS announced the hiring of Nadine Kyrollos in the newly created position of customer experience manager today.
The position was specifically designed to support AIS dealers by providing a staffing resource dedicated to the strategic design, implementation, and optimization of customer experience programs and initiatives. The customer experience manager will work with all dealer interfacing departments to optimize all levels of the AIS experience.
Nadine Kyrollos, who began in the position on July 11, brings more than 10 years of experience to the role, most recently as sales support manager at a major New England dealership where she led a team of 15 associates. There, she interfaced with many departments including finance, operations, sales, IT, and billing, gaining valuable experience as she managed challenges encountered by end user customers.
When asked about the transition from dealer to manufacturer, Kyrollos stated, “Applying my years of dealership knowledge and experience within a manufacturing setting gives me an opportunity to identify synergies between departments, gain efficiencies in processes, and enhance the overall level of customer service.”
“Her years of work at the dealer level offer a perspective that makes Nadine ideal for the new role,” commented Stephen Boris, director of customer service, projects, and field services. “Our AIS teams often and intentionally include industry professionals with dealer experience, ensuring our dynamic, dealer-centric culture remains front and center as we aim to support our dealer partners with exceptional service every single day.”
Kyrollos is a native of Egypt where she was born and raised and where she attended the American University in Cairo earning her bachelor’s degree in business and finance. Fluent in Arabic and English, and with conversational German, she brings a multicultural perspective to an already diverse company.
In addition to maximizing efficiencies and streamlining processes, Kyrollos will actively engage with departments across the company’s corporate, sales, and production teams to enhance the dealer experience at all stages of the customer journey.
About her new role she stated, “Having been on the dealer side of the business gives me a real advantage in understanding their needs. I enjoy helping customers succeed and now my customers are the dealer partners of AIS. I can anticipate many of their questions and know where some of the challenges lie.”
“Nadine has the ideal skill set that AIS was looking for,” stated AIS President and CEO, Nick Haritos. “She will help us listen to our customers, identify trends – both in the field and at headquarters – and be instrumental in resolving any systemic issues that surface. AIS is well known for our commitment to the dealer community, and we intend to continue to invest in the people and tools that will help them win business.”